Designing Quality Control Programs for Coffee Products

Quality control programs ensure that the needs and expectations of consumers are consistently being met. An effective quality control program is one that can be continually observed, is efficient, and is able to isolate and measure the level of variability of quality perceptible to the consumer. Most quality control systems are put into place to reject products that do not meet set specifications, but an equally important function of a well designed quality control program is to anticipate conditions that will cause rejection.

The terms “quality control” and “quality assurance” are often used interchangeably, but they have different emphasis. The purpose of “quality control” (the main theme of...

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